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Delivery and Returns
Delivery
Orders will incur a $3.50 delivery fee for non-rural addresses and will be tracked via Courier it, rural addresses have an additional $3.50. After receipt of payment and prescription (if ordering prescription medicine) please allow 3-5 working days for delivery.
Delivery times are estimates only, we endeavor to deliver within the specified time but we do not take responsibility for any other times outside of this once your parcel has left our premises
Late delivery does not entitle you to cancel.
Delivery is complete when the goods arrive at the destination supplied by you the customer.
Saturday delivery will also incur an extra charge of $4.80 and PO Box has an additional $1.
Returns
We accept returns and exchanges on stock items within 7 days of receipt, provided the items returned are in the original condition, unused and in the original packaging.Our Guarantee
We are totally committed to quality and service. We absolutely guarantee the quality of all our products. If your purchase arrives damaged or defective, we will happily replace or exchange the items to the value of your order. Prior to dispatching any item you wish to exchange or return, please contact us by email or by phone to discuss the nature of your return.Payment
Credit CardWe accept the following credit cards: Visa, MasterCard via our website
Currency/Taxes
All prices quoted are in New Zealand dollars and are inclusive of GST. GST does not apply to sale of goods to destinations outside New Zealand.The purchaser is responsible for any customs or import duties at the country of destination. The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate the day it is purchased.