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Customer Service

Delivery

All orders will incur a $3.50 delivery fee and will be tracked via Courier Post Couriers. After receipt of payment and prescription (if ordering prescription medicine) please allow 3-5 working days for delivery.
Delivery times are estimates only, we endeavour to deliver within the specified time but we do not take responsibility for any other times outside of this once your parcel has left our premises
Late delivery does not entitle you to cancel.
Delivery is complete when the goods arrive at the destination supplied by you the customer.
Saturday delivery will also incur an extra charge of $4.80.

Returns

We accept returns and exchanges on stock items within 7 days of receipt, provided the items returned are in the original condition, unused and in the original packaging.

Our Guarantee

We are totally committed to quality and service. We absolutely guarantee the quality of all our products. If your purchase arrives damaged or defective, we will happily replace or exchange the items to the value of your order. Prior to dispatching any item you wish to exchange or return, please contact us by email or by phone to discuss the nature of your return.

Payment

Credit Card
We accept the following credit cards: Visa, MasterCard via our website

Currency/Taxes

All prices quoted are in New Zealand dollars and are inclusive of GST. GST does not apply to sale of goods to destinations outside New Zealand.
The purchaser is responsible for any customs or import duties at the country of destination. The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand  dollars at the exchange rate the day it is purchased.

ABOUT US


Onlinechemist.co.nz is a New Zealand wide online retail pharmacy supplying OTC (over-the-counter) Pharmacy-Only and General Sales Medicines, as well as other health-related products.  We also offer prescription medicines in accordance with a legal New Zealand prescription.  We are a registered pharmacy conveniently located in Waitakere City, Auckland and have been operating to the public as a licensed pharmacy since 1987.  
 
We strive to provide the most competitive prices for both prescription and non-prescription items in all of New Zealand.  We aim to simplify your shopping experience, and to minimise the time and cost of delivery for your convenience.  For us, it is about you as the customer, we do not believe in bombarding you or pushing unneccessary products, just getting you what you need promptly and at the best price.
 
In accordance with legal obligations, all medicines sold are under the supervision of a New Zealand Registered pharmacist, as well as this we have other relevant qualified staff working for us to deliver our promise of top service to you. We are located at:
 
Shop 1A/ 4343 Great North Road,
Glendene, 0602
Auckland
 
 
If you have any queries, dont hesitate to contact us:
 
By email:  enquiries@onlinechemist.co.nz

 
By mail:          PO Box 69 189,
                       Glendene, 0645
                       Auckland
 
By phone:   09 222 3144
 
By fax:        09 838 3144 
 

 

Glendene Community Pharmacy Ltd
GST 123-002-296


 
 

CONTACT US

Ph 09 222 3144
Fax 09 838 3144

enquiries@onlinechemist.co.nz

SHOP 1A/ 4343 Great North Road,
GLENDENE  AUCKLAND 0602
OR,
PO BOX 69-189
GLENDENE AUCKLAND 0645